Refund & Shipping Policy

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Terms and conditions

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@holyberrycamucamu.com and send your item to: Stratford Ct, Del Mar, CA 92014. Shipping Our products are shipped within 2-3 Days using the following carriers: USPS, FedEx, UPS, . To return your product, you should mail your product to: Stratford Ct, Del Mar, CA 92014. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXPEDITED. FROM THE RAINFOREST TO YOU.

It takes about a month from the moment we wild harvest our Holy Berry Camu Camu to its arrival in Long Beach, California, from where it is quickly transported to our freezers in San Diego, where the fruit is kept frozen, ready to be shipped to you.

PROCESSED WITH PATENTED TECHNOLOGY.

Holy Berry Camu Camu takes 24 to 48 hours to arrive at our processing centers, where they are submitted to another round of hand-picked selection and then disinfected and debugged. 
Once cleaned, it is ready for juicing through our patented method. The “Chapoteadora,” as locals call it, is a special extracting machine which delicately grinds berries applying the right pressure to avoid crushing the seeds, and making sure we conserve all the nutrients and antioxidants from Camu Camu peel cells. After it is juiced, Holy Berry Camu Camu is immediately flash-freezed and shipped to California.

WILD HARVESTED

We let local communities harvest the fruit in the same way they’ve been doing it for hundreds of years. Locals do not grow Camu Camu, they are recollectors, foragers who take care of wild crops through biological control practices, like soil management, exterminating other plants around the crops so soil nutrients go exclusively to Camu Camu plants. They also exterminate contaminated plants by hand, using no chemicals, just their hands.

HAND-PICKED. FULLY RIPED. INTACT NUTRIENTS.

Our recollectors hand-pick the best berries only. They only harvest Camu Camu when the fruit is fully ripe. When Camu Camu is not ready, its properties are not in full potential. And Camu Camu does not get ripe after having been harvested prematurely. Unfortunately, most companies that sell Camu Camu powder get it from unripe crops, it is safer for their business :(